REPEAT-O-TYPE MANUFACTURING CORPORATION

 

Frequently Asked Questions

This section deals with topics not specifically relating to troubleshooting Repeat-O-Type brand products. A separate page is maintained for that purpose. Click here for the Troubleshooting Page.

Why doesn't Repeat-O-Type offer a color refill product for the Epson Stylus Color II/IIs or 500?
We bought an Epson Stylus Color 500 printer when it was first introduced and attempted to develop such a product for it. After considerable effort, we reached the conclusion that the design of the S020097 tri-color cartridge did not lend itself to a reliable refill solution. (The II/IIs models use the S020049 which is quite similar in design.) The cartridge has a tendancy to develop air pockets in the ink which result in erratic flow of ink to the printheads. We attribute this to the fact that the ink cartridge has two chambers, one with foam and one with liquid ink. The fact that Epson has gone back to all-foam cartridges in their more recent models and because of the problems users reported in the Internet Usenet newsgroup comp.periphs.printers, we believe that the cartridge design may have proven to be unreliable even without involving third party products. Refill products for the Epson S020049 and S020097 cartridges are therefore not currently under development.
 
Will your inkjet products void my machine's warranty?
No. Please visit this page to learn your rights. Please visit this page find out how OUR warranty protects your equipment.
 
How can I unclog the Epson Stylus Photo printhead?
The following comes courtesy of one of our customers. The instructions are copied from an email sent by Epson's techincal support staff.
 
Please try the following procedure to alleviate the lack of proper print:
1. Remove all paper from the printer.
2. Open the cover and ensure that the Blue lever is in the 0 position.
3. Next, hold down Load/Eject until the printheads move to the change position.
4. Re-clamp the lid on the black ink cartridge by lifting the lid all the way up and then snap it closed immediately. Press Load/Eject once and allow the cartridges to prime. NOTE: If the White label on the cartridge has been removed, please call Epson technical support for immediate service.
5. Repeat step 3 and 4 for the color cartridge (if necessary).
6. After the printer has settled, run three cleaning cycles and then test print.
7. If the problem persists, repeat Step #6 two more times (if necessary).
8. After nine cleaning cycles and three test prints, if the symptom persists, replace the printer cartridge(s).
9. Repeat step 6 two more times. If it is still not printing correctly, contact Epson technical support for service.
10. To assist in expediency of repair, have your printer serial number, date-of-purchase, and place-of-purchase and a fax or e-mail address.

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Revised: September 25, 2000.